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Version: 5.x

Sending log files to SODA Team

Background

The SODA app saves all errors in several log files on your computer. In order to solve user issues, the SODA Team usually needs to take a look at those log files.

How to obtain the log files

Send us all the files located here (you can zip that logs folder and simply email/Slack it to us

  1. Windows: C:\Users\your-username\AppData\Roaming\SODA\logs
  2. macOS: ~/your-username/Library/Logs/SODA
  3. Ubuntu: /home/your-username/.config/SODA/logs

Common issues regarding the log files

Unable to find the AppData (Windows), .config (Ubuntu), or Library (macOS) folder

Solution: It is very likely that the folder is hidden on your computer. To learn about how to show hidden files and folders, please visit here.

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