Sending log files to SODA Team
Background
The SODA app saves all errors in several log files on your computer. In order to solve user issues, the SODA Team usually needs to take a look at those log files.
How to obtain the log files
Send us all the files located here (you can zip that logs folder and simply email/Slack it to us
- Windows: C:\Users\your-username\AppData\Roaming\SODA for SPARC\logs
- macOS: ~/your-username/Library/Logs/SODA
- Ubuntu: /home/your-username/.config/SODA/logs
Common issues regarding the log files
Unable to find the AppData (Windows), .config (Ubuntu), or Library (macOS) folder
Solution: It is very likely that the folder is hidden on your computer. To learn about how to show hidden files and folders, please visit here.